Regional Communications Center

The South Shore Regional Emergency Communications Center (SSRECC) is a four town Regional Emergency Communications Center located in Hingham. The four towns served by the SSRECC are Cohasset, Hingham, Hull and Norwell. The objective of the SSRECC is to provide both the citizens and emergency responders in each community with the highest quality dispatch services and professional communications with an emphasis placed on safety, accuracy and cooperation . The center is staffed 24X7 and is responsible for answering all E-911 calls in each community, answering business lines and dispatching appropriate emergency responders based on the nature of the call.

It is important to remember that when you call for assistance you will be asked to specify which town the incident is in that you are reporting. Do not assume that the dispatcher knows that when you report an incident on Main St that they know which town you are in, as more than one town has a Main St.

All SSRECC dispatchers are certified in Emergency Medical Dispatch (EMD). When you call to report a medical emergency the dispatcher will ask you a series of questions and when applicable will provide you with pre-arrival instructions. While this is happening, rest assured that another dispatcher is dispatching the appropriate resources .
Regional Communications Center

911 Calling Tips


Call 9-1-1. ..
  • To report a crime
  • To report a fire
  • To save a life
    • Stay calm and speak clearly.
    • Be sure to listen carefully and answer all of the Telecommunicator's questions to the best of your ability.
    • Do not hang up until the 9-1-1 call taker has obtained all of the information that is needed.
    • If you cannot speak, you can still communicate with the call taker by using your phone's key pad.  
      Once the call taker answers: 
      • Press the # 1 if you need POLICE
      • Press the# 2 if you need FIRE
      • Press the# 3 if you need an AMBULANCE
  • Cordless phone will not work during power outages, so it is important to always keep a corded phone in your home in case of an emergency.
  • If you have a Voice Over Internet (VoIP) phone it is important to be aware of ANY and ALL limitation it has on calling 9-1-1.